frequently asked questions about intellibot™ chatbot packages

Q: What is intellibot™ Warrior?

A: intellibot™ Warrior is a chat robot that is embedded on selected (or all) pages of your website. It utilises a script that is installed on your website or social channels to direct and control its behaviour.

Q: How does intellibot™ Warrior work?

A: intellibot™ Warrior robots reside on a remote server. The script that is embedded on your website communicates with the remote server to control your chatbot. The server is also where your chatbot stores your enquiries. You will have full access to your chatbot and enquiries via our portal.

Q: What is the best use case for intellibot™ Warrior?

A: intellibot™ Warrior is ideal for organisations that want to generate more enquiries or sales. This bot is not directly AI-powered, instead, it is designed to lead visitors toward a pre-determined goal, such as providing their contact details, calling a phone number or purchasing a particular product or service.

Q: What is included with intellibot™ Warrior?

A: intellibot™ Warrior includes the following:

• Done For You Service
• 1 intellibot Portal User
• 1 Chatbot
• Choose Chatbot Goals
• 500 Monthly Chats
• Add Your Logo
• Add Images
• Add Video
• Add Audio
• Capture User Info
• Human Agent Handover
• Manage Offline Hours
• Add to Websites
• Add to Facebook
• Add to Instagram
• Add to WhatsApp
• Add to Telegram
• Add to Twilio SMS
• 24/7 Live Analytics
• Email Based Support

A detailed explanation of each of these features is available on our FAQ page.

Q: How much does intellibot™ Warrior?

A: The setup fee is $999. The ongoing monthly service fee is $269.

Q: How long is the minimum contract term for intellibot™ Warrior?

A: 12 months.

Q: What is intellibot™ Prodigy?

A: intellibot™ Prodigy is an AI-powered chatbot that is embedded on selected (or all) pages of your website. Depending upon your unique use case, the bot may reside on a remote server, be locally installed and configured on your website or a combination of both.

Q: How does intellibot™ Prodigy work?

A: intellibot™ Prodigy is connected directly to OpenAI (the inventors of ChatGPT) via their API. It may also have its own Vector database of information about your products, services, policies and pricing stored on Pinecone.

A vector database is what intellibot™ Prodigy first draws upon as a resource to answer user questions. The bot is “aware” of the content on your website and may also ingest content explicitly designed to train the bot on what you want it to know.

Essentially, intellibot™ Prodigy first interrogates the vector database, seeking the highest probability matches to the questions users ask it. The AI engine then sends that data to an OpenAI model, which generates an answer based on the vectorised data presented.

A more detailed explanation of Pinecone and Vector databases in general can be found on our FAQ page.

More heavily directed chatbot functions, such as lead and sales generation chats are generally handled by bots connected to the intellibot™ platform.

Q: What is the best use case for intellibot™ Prodigy?

A: intellibot™ Prodigy is suitable for businesses or organisations with specific information to share about their own products, services, policies and pricing or which provide other information that is not simply generic in nature.

An example of that could be an e-commerce store or business that shares the type of information described with prospects, customers and clients. intellibot™ Prodigy is also well suited to businesses offering specific expert advice (law firms, accountants, etc), which may not be addressed well by a general AI LLM.

Q: What is included with intellibot™ Prodigy?

A: intellibot™ Prodigy includes the following:

• Done For You Service
• 2 intellibot Portal Users
• Up to 3 Unique Chatbots
• Choose Chatbot Goals
• 500 Monthly Chats
• Add Your Logo
• Add Images
• Add Video
• Add Audio
• Custom Data Preparation
• Content “Aware” Status
• Pinecone Vecrtorised Data
• OpenAI Trained
• Capture User Info
• Human Agent Handover
• Manage Offline Hours
• Add to Websites
• Add to Facebook
• Add to Instagram
• Add to WhatsApp
• Add to Telegram
• Add to Twilio SMS
• 24/7 Live Analytics
• Email Based

A detailed explanation of each of these features is available on our FAQ page.

Q: How much does intellibot™ Prodigy cost?

A: The setup fee is $3,999. The ongoing monthly service fee is $399.

Q: How long is the minimum contract term for intellibot™ Prodigy?

A: 12 months.

Q: What is intellibot™ Marvel?

A: intellibot™ Marvel is a sophisticated chatbot, or in some cases a series of individual chatbots, designed to achieve a variety of specific goals. Because chatbot use cases vary significantly, we may use multiple technologies and platforms to develop and deploy your chatbot(s), including OpenAI, Pinecone, AWS, Microsoft, Google, and our own intellibot™ platform. Depending upon your unique use case, the bot(s) may reside on a remote server, be locally installed and configured on your website, or a combination of both.

Q: How does intellibot™ Marvel work?

A: Your intellibot™ Marvel is connected directly to the intellibot™ platform and OpenAI (the inventors of ChatGPT) via their API. It will also have its own Vector database of information about your products, services, policies and pricing stored on Pinecone. In many cases we will train a custom Large Language Model (LLM) for you using the most appropriate OpenAI model.

A vector database is what intellibot™ Marvel first draws upon as a resource to answer user questions. The bot is “aware” of the content on your website and will also ingest content explicitly designed to train the bot on what you want it to know.

Essentially, intellibot™ Marvel first interrogates the vector database, seeking the highest probability matches to the questions users ask it. The AI engine then sends that data to an OpenAI model, or your own custom LLM, which generates an answer based on the vectorised data presented.

A more detailed explanation of Pinecone and Vector databases in general can be found on our FAQ page.

More heavily directed chatbot functions, such as lead and sales generation chats are generally handled by bots connected to the intellibot™ platform.

Q: What is the best use case for intellibot™ Marvel?

A: intellibot™ Marvel intellibot Marvel is best suited to organisations with a need for bots capable of more complex tasks, including customer account retrieval, ordering and delivery, handling refunds, invoicing and other functions that previously required human intervention.

Often, we’ll custom-train a Large Language Model (LLM) for these types of bots. The more information you have on your website, the more likely it is that a custom LLM will provide your organisation with results that justify an LLM.

Q: What is included with intellibot™ Marvel?

A: intellibot™ Marvel includes the following:

• Done For You Service
• 5 intellibot Portal Users
• Up to 10 Unique Chatbots
• Choose Chatbot Goals
• 10,000 Monthly Chats
• Add Your Logo
• Add Images
• Add Video
• Add Audio
• Custom Data Preparation
• Content “Aware” Status
• Pinecone Vecrtorised Data
• OpenAI Trained
• Custom LLM Option
• Capture User Info
• Human Agent Handover
• Manage Offline Hours
• Add to Websites
• Add to Facebook
• Add to Instagram
• Add to WhatsApp
• Add to Telegram
• Add to Twilio SMS
• 24/7 Live Analytics
• Email Based Support

A detailed explanation of each of these features is available on our FAQ page.

Q: How much does intellibot™ Marvel?

A: The setup fee is $6,999. The ongoing monthly service fee is $699.

Q: How long is the minimum contract term for intellibot™ Marvel?

A: 12 months.

Q: Is there a difference between the Monthly and Prepaid Packages?

A: There are no differences in the inclusions or services. All packages are exactly the same in that regard. The only advantage with a prepaid package is the discount you receive for prepaying. Essentially, prepaid packages offer 12 months of service for the price of 10 months, saving you around 15% on our pay-by-the-month package options. For businesses that have the spare cash to take advantage of the prepaid deal or which would like to bring forward a tax deduction for the current financial year, prepaid packages are a great way to save some money!

Q: Can I switch from a Monthly Package to a Prepaid Package?

A: Yes. You may switch from a Monthly Package to a Prepaid Package at any time up to 30 days after you AGREE & PAY NOW on our order page and receive a full credit for monies already paid to us. Please email [email protected] if you would like to switch from monthly payments to our prepaid option.

Q: How do I make monthly payments?

A: Monthly payments are deducted on the due date each month from your nominated credit or debit card account, via Stripe.

Q: When is my first monthly payment due?

A: Your first monthly payment falls due as soon as you agree to the Terms & Conditions of the Service Agreement on our order page, via any electronic contract, via manual paper-based signing or via any dynamic proposal with payment options included. Payments will then be taken from your nominated funding source each month for the term of our Service Agreement.

Q: What happens if I miss a monthly payment?

A: This stuff happens sometimes. Our policy is to attempt to debit your nominated account, once again, a few days after we receive the dishonour notice. If that second payment dishonours, we will contact you via email.

Q: Are there any fees associated with dishonours?

A: Stripe or your bank may charge you a dishonour fee on each occasion that a payment dishonours. We may also charge you a dishonour fee under the terms of our Service Agreement (Terms & Conditions), but we generally only apply that fee when we have to deal with repeated dishonours.

Q: What is Stripe?

A: Stripe is an international company that manages payments for millions of businesses, like intellibot™. You can learn more about Stripe by visiting their website at https://stripe.com.

Q: Can I pay some way other than Stripe?

A: For our Pay by the Month Packages, Stripe is the only form of acceptable payment. If you wish to utilise our Prepaid option, we can accept one-time payments in $AUD only via bank transfer to our nominated bank accounts in Australia or Hong Kong. Please contact us at [email protected] for details.

Q: Can I pay via cryptocurrency?

A: Yes. We are in the process of coding our website to accept crypto at the checkout. This will be available soon. In the interim, please email [email protected] if you wish to pay by cryptocurrency, and we will organise it with you.

Q: What cryptocurrencies do you accept?

A: We accept all widely traded cryptocurrencies. We will consider payment in all types of crypto assets. Please email [email protected] with any proposal that you have in mind.

Q: I’ve subscribed for my package – what now?

A: Once you’ve subscribed, you should receive two emails immediately. One will be from intellibot™ acknowledging your order and providing details of what packages and options you have selected. The second email will be from Stripe, acknowledging your payment and/or subscription. If you do not get these emails, please contact [email protected], and we will assist you.

Q: When do I speak to somebody from intellibot™?

A: We will contact you via telephone within one business day of receiving your order. After that call, you will receive an email that explains exactly what we need from you in order to get started with your chatbot. You will be assigned an AI Compositor whom you will communicate with directly. Their job is to bring your intellibot™ to life and deliver the kind of chatbot that you really need and want.

Q: How long will it take to complete my chatbot?

A: That will depend upon how quickly you provide us with the information we require. We currently launch around 65% of new chatbots in under 10 days. The number one source of holdups in completing and launching new chatbots is the failure of clients to get us what we need or respond to requests for feedback. If you respond to requests in a timely manner, you will find that things go smoothly, and your chatbot will be completed quickly.

Q: How do I get support for my intellibot™?

A: All support requests, including requests to edit, update or add data to your chatbot, should be submitted via our Client Support page.

Q: Can I call somebody and get telephone support?

A: No. We do not provide telephone-based support. If necessary, an AI Compositor or AI Engineer will schedule a Zoom meeting with you. We generally require at least one business day’s notice for Zoom meetings.

Who or what is intellibot™?

intellibot™ is owned by syllogistic.ai Limited, a Hong Kong registered company established in 2010 by Australian-born, Asian-based entrepreneur Tony Gavin.

Q. Am I dealing with an Australian company?

A: Yes. intellibot™ is a trading name of Australian registered company, Sherpa Way Pty Ltd, which forms part of the syllogistic.ai Limited group of companies.

Q. What is the history of syllogistic.ai?

For 12 years syllogistic.ai was a full-service digital marketing agency known as ROI Media. The company serviced clients globally from its office in Manila, Philippines. At its peak, the company employed more than 40 full-time production staff.

During that 12 year period, the company completed more than 1,000 projects for clients spread across Australia, New Zealand, South East Asia, Canada, the US, the UK and Europe.  The company has significant Australian and international experience across a broad spectrum of digital products and services.

Q. What does syllogistic.ai do today?

In 2022 the company narrowed its scope of activities to focus almost exclusively on generative artificial intelligence. The company also retains ownership of a number of digital directories.

In addition to providing services to its clients, syllogistic.ai provides support for a number of businesses and charities associated with its owners, married couple Tony Gavin and Mitzi Cruz.

Q: What is Artificial Intelligence (AI)?

A: Artificial intelligence (AI) is the simulation of human intelligence in machines that are programmed to think like humans and mimic their behaviour in some way.

Algorithms play an important role in the structure of artificial intelligence. Put simply; an algorithm is a structured methodology used to achieve a predefined goal. An example of using an algorithm is following a recipe to bake a cake.

Some AI is capable of learning too, which makes it better able to rationalise and solve problems as its level of knowledge expands. This is the type of AI used intellibot™ – AI that learns and becomes better at what it does as its understanding grows.

There are numerous articles about artificial intelligence on the Musings Blog, owned by intellibot™ founder Tony Gavin. If you would like to learn more, you should check them out.

Q: What is the intellibot Fair Usage Policy?

A: Fair Usage Policy for Token Consumption by your intellibot™ Chatbot (“bot”)

Introduction
This Fair Usage Policy (“Policy”) governs the acceptable use of token consumption for any bot deployed on your website and linked to our OpenAI account, from which we pay directly for token consumption. By using the bot, you agree to comply with this Policy.

Purpose
The purpose of this Policy is to ensure fair token consumption for all bot users, promote responsible usage, and maintain a high-quality experience for all users of the bot.

Token Consumption
Each interaction with the bot consumes a specific number of tokens based on the input and output text. Tokens are the basic units of language processing in OpenAI’s system.

Fair Use Guidelines
To ensure fair token consumption, Users should adhere to the following guidelines:

a. Limit requests to reasonable lengths: Keep input and output text concise and focused on the topic to minimise token consumption.
b. Optimize usage: Batch multiple requests whenever possible to reduce the overall token consumption.
c. Be mindful of API limits: Be aware of the API rate limits and token limits set by OpenAI and us to avoid exceeding the allowed consumption.

Monitoring and Enforcement
intellibot™ reserves the right to monitor and review your token consumption to ensure compliance with this Policy. In the event of excessive token usage or suspected abuse, intellibot™ may take appropriate action, including but not limited to:

a. Issuing warnings or notifications to you.
b. Temporarily or permanently suspend your access to the bot.
c. Charging additional fees for excessive token consumption.
d. Seeking legal remedies if necessary.

Amendments
This Policy may be amended occasionally at the discretion of intellibot™. You are responsible for regularly reviewing this Policy to ensure awareness of any changes.

Contact Information
If you have any questions, concerns, or reports regarding this Policy or token consumption in the bot, please contact at [email protected].

Q: What is OpenAI?

A: OpenAI is an artificial intelligence (AI) research organisation founded in December 2015 by Elon Musk, Sam Altman, Greg Brockman, Ilya Sutskever, John Schulman, and Wojciech Zaremba, among others. Its mission is to ensure that artificial general intelligence (AGI) benefits all of humanity. AGI refers to highly autonomous systems that possess the ability to outperform humans at most economically valuable work.

OpenAI has a set of guiding principles that include broadly distributed benefits, long-term safety, technical leadership, and cooperative orientation. The organisation is committed to using any influence it has over AGI’s deployment to ensure that it is used for the good of all while avoiding enabling uses that could harm humanity or concentrate power.

OpenAI has been responsible for the development of various AI models and technologies, such as GPT-3, Codex, and DALL-E. The organization also actively engages in AI research, publishes most of its research to facilitate knowledge sharing, and collaborates with other research and policy institutions.

Q: What does OpenAI do?

A: OpenAI is primarily focused on the research and development of artificial intelligence, with the ultimate goal of creating artificial general intelligence (AGI) that is safe and beneficial for humanity. Its activities can be categorised into the following areas:

1. AI Research: OpenAI conducts cutting-edge research in various AI domains, including natural language processing, computer vision, reinforcement learning, robotics, and more. The organisation regularly publishes research papers, sharing its findings with the broader AI research community.

2. AI Development: OpenAI creates AI models and technologies that have both research and practical applications. Examples include the GPT series, Codex, and DALL-E, which have demonstrated impressive capabilities in natural language understanding, code generation, and image synthesis, respectively.

3. AI Safety: OpenAI is committed to researching and promoting the long-term safety of AI and AGI. It works on projects aimed at making AI systems more robust, interpretable, and aligned with human values. OpenAI also cooperates with other research organisations to address the global challenges of AI safety.

4. Policy and Cooperation: OpenAI actively engages with other research institutions, policy organisations, and industry partners to create a global community focused on addressing the challenges posed by AGI. It works on shaping public policy, AI ethics, and safety measures to ensure the responsible development and deployment of AI technologies.

5. Education and Outreach: OpenAI contributes to the broader AI community by organising educational initiatives, workshops, and conferences. It also disseminates knowledge by sharing research findings, resources, and tools with researchers, developers, and enthusiasts.

Q: Why does intellibot™ recommend and use OpenAI?

A: OpenAI makes its large language models, such as GPT-3 and GPT-4, available for public use, via an API. This makes OpenAI easy to integrate and use for purposes such as training chatbots.

Q: How much does OpenAI cost?

A: OpenAI charges for usage. intellibot™ is connected to an OpenAI account owned by syllogistic.ai Limited. The cost of using OpenAI is included with your monthly service fee for intellibot™, subject to our fair usage policy. We monitor usage and will advise you if your usage starts to fall outside of our fair usage policy.

Q: What is open source software?

A: Open-source software (OSS) is software with its source code made available under a license, where the copyright holder provides the rights to study, change, and distribute the software to anyone and for any purpose. The open source software used by clicksniper.ai has been developed in a collaborative, public manner.

Q: Why use open source software?

A: There are many benefits to using open source software – not the least of which is the fact that it is free. Open source software that is in wide use often has a significant developer community behind it, meaning that source code is constantly being updated, and software to extend the usability of the OSS is always under development.

Q: Why do people create open source software?

A: In many cases, people create and contribute to open source software projects for completely altruistic motives. They want to be a part of something that delivers value to themselves and the developer communities in which they participate. Others participate for the money to be made from extending the functionality of OSS.

Q: Is open source software safe?

A: Not all open source software is created equal. The open source software used by intellibot emanates from large and reliable developer communities. Whilst that is no absolute guarantee of software integrity, the problems tend to be minimal at most.

Q: What open source software does intellibot™ use?

A: intellibot™ uses the WordPress content management framework, plus a variety of free and commercial WordPress plugins for some of the chatbots that it develops. We also use other open-source software, as deemed appropriate.

Q: What is Pinecone?

A: Pinecone is a vector database that makes it easy for developers to add vector-search features to their applications, using just an API.

Q: What does Pinecone do?

A: Pinecone is a vector database that indexes and stores vector embeddings for fast retrieval and similarity search, with capabilities like CRUD operations, metadata filtering, and horizontal scaling.

vector noun

ˈvek-tər

in machine learning, an array of numerical measurements that describe and represent the various characteristics of an object.

database noun

ˈdā-tə-ˌbās

a large collection of data organised for rapid search and retrieval (by a computer).

When we say that vector databases index vector embedding, we mean that they organise them so that we can compare any vector to one another or the vector of a search query.

Vector databases also execute CRUD operations (create, read, update, and delete) and metadata filtering. The combination of traditional database functionality with the ability to search and compare vectors in an index makes vector databases the powerful tools that they are.

Vector databases excel at similarity search, or “vector search.” Vector search enables users to describe what they want to find without having to know which keywords or metadata classifications are ascribed to the stored objects.

Vector search can also return results that are similar or near-neighbour matches, providing a more comprehensive list of results that otherwise may have remained hidden. This is how we use Pinecone with chatbots.

Q: Why does intellibot™ recommend and use Pinecone?

A: Currently, Pinecone offers the greatest ease of use and best value for money for small-medium users of vector databases.

Q: How much does Pinecone cost?

A: Pinecone charges for usage, but also offers a free tier for small-scale users. Most of our chatbot users qualify for the free tier and use Pinecone for free.

Q: What is the Project Management System for?

A: intellibot™ operates an extensive Project Management System. The system manages projects and facilitates the easy flow of information between clients and the intellibot™ staff assigned to complete work for you.

Q: Will I have access to the Project Management System?

A: Yes. Your AI Compositor will invite you to log into the system via email.

Q: How do I access the Project Management System?

A: You will need to visit  projects.intellibot.app and enter the Username and Password we provide. We also offer an app, which you can download to your tablet or mobile phone and enter the system from there.

Q: How do I obtain a Username and Password?

If you have not received a Username and Password or have lost them, please email [email protected] and request them. Our system also uses Magic Link technology if you don’t like managing passwords.

Q: What is WordPress?

A: WordPress is web publishing software for blog or website creation. It is also a highly flexible content management system (CMS) that enables you to build and manage your website.

Q: What is open source software?

A: We have a whole section on this in our FAQ’s. You should read this if you’d like to get a full understanding of the many advantages for your business of using an open source platform like WordPress.

Q: Why does intellibot™ recommend WordPress?

A: WordPress is far more than just a content management system (CMS). It provides an extremely robust and extensible platform for almost any kind of website or app.

Q: How much does WordPress cost?

A: As open-source software, WordPress is free to download. The developer community is constantly updating WordPress, and updates are also available for free.